Question 1

What is FOM?

Accepted Answer

FOM is facility operations management software. It connects service requests, work orders, scheduling, communications, photos, time records, service reports and invoices in one operational portal.

Question 2

Who is FOM for?

Accepted Answer

FOM is designed for facility and operations managers, local managers, customers and requesters, technicians, contractors and vendors. Each role receives a focused view of the work and records it needs.

Question 3

How does a work order move through FOM?

Accepted Answer

A request becomes a work order that can be assigned and scheduled. Technicians add time, notes and photos, while managers and customers follow status through completion and the final service report.

Question 4

Does FOM support multiple locations?

Accepted Answer

Yes. General managers can coordinate the organization across locations, while local managers can be limited to their assigned locations. Work orders, tickets and invoices remain connected to the relevant customer and location.

Question 5

How does passwordless sign-in work?

Accepted Answer

An invited user can request a one-time code by email or SMS. Email codes use eight digits and SMS codes use six; both expire after 10 minutes, work once and open FOM in the same browser tab.

Question 6

Can FOM be used on phones and tablets?

Accepted Answer

Yes. FOM is a responsive web application for modern phone, tablet and desktop browsers. Technicians can open jobs, review directions and record time, notes and photos from the field.

Question 7

Does FOM support English and Spanish?

Accepted Answer

Yes. The public site and the FOM portal support English and Spanish, and users can switch language from the interface.

Question 8

Where can I see current plans and trial terms?

Accepted Answer

The public pricing page shows the current plans and per-seat prices. FOM currently offers a 30-day full-access trial with no card required and no automatic charge.